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UsingtheTelephone

Makingtelephonecallsisanimportantpartasecretary’’swork.WhenMrShelliwantstospeaktosomeoneonthetelephone,Mariagetsthecallforhim.TodayMrShelliwantstotalkto.MrKolaoftheNationalBank.HereheisaskingMariatogetthecallforhim.

MRSHELLI:I’’dliketospeaktoMrKolaoftheNationalBank,wouldyougethimonthephone,please?

MARIA:Certainly,I’’lldoitatonce,MrShelli.(TOHERSELF)Nowwhat’’sMrKola’’snumber?Ah,hereitis...five,three,zero,doublesix.(LIFTSPHONE)

ROSE:Switchboard,canIhelpyou?

MARIA:Goodmorning,Rose.Mariahere.CouldIhaveanoutsideline,please?

Goodmorning,Rose.Mariahere.CouldIhaveanoutsideline,please?

ROSE:Oh,hello,Maria.Holdthelineamoment.
(DIALLING)Thereyouare,you’’veanoutsidelinenow,youcanhearthediallingtone.

MARIA:Thankyou.(TOHERSELF)Five,three,zero,six,six.
(RINGING)

Thankyou.(TOHERSELF)Five,three,zero,six,six.
(RINGING)

2NDOPERATOR:NationalBank.Goodmorning,canIhelpyou?

MARIA:Goodmorning,wouldyouputmethroughtoMrKolaplease?

Goodmorning,wouldyouputmethroughtoMrKolaplease?

2NDOPERATOR:MRKola?Certainly.Who’’scallinghim?

MARIA:MrShelliofModernOfficeLimitedwouldliketospeaktohim.

2NDOPERATOR:Thankyou.Holdtheline,please.
(PHONE)

MRKOLA:Kolaspeaking.

2NDOPERATOR:Goodmorning,MrKola.IhaveacallforyoufromMrShelliofModernOfficeLimited.

MRKOLA:Thankyou,Operator,puthimthrough,please.

MARIA:MrKola?

MrKola?

MRKOLA:Kolaspeaking.

MARIA:Oh,goodmorning,MrKola.MrShelliiscallingyou.Wouldyouholdthelineamomentplease.I’’llhandyouover.MrShelli?

MRSHELLI:Yes?

Yes?

MARIA:MrKola’’sonthelinenow,MrShelli.Willyoutakeitinhereplease?

MrKola’’sonthelinenow,MrShelli.Willyoutakeitinhereplease?

MRSHELLI:ThankyouMaria.Hello,isthatMrKola?

MRKOLA:Goodmorning,MrShelli.

MRSHELLI:Ah,goodmorning,MrKola,howareyou?

Ah,goodmorning,MrKola,howareyou?

MRKOLA:Fine,thanks,andyou?

MRSHELLI:Verywell,thankyou.

Verywell,thankyou.

MRKOLA:I’’mgladtohearit.Well,whatcanIdoforyou,MrShelli?

MRSHELLI:Well,I’’mgoingtoEuropenextweekandI’’dlikesometravellerscheques.7,000dollarssay…

Well,I’’mgoingtoEuropenextweekandI’’dlikesometravellerscheques.7,000dollarssay…

MRKOLA:7,000dollars.YescertainlyIcanfixthatforyou.Soyou’’regoingtoEurope,areyou?

注释：
☆switchboard交换机、总机
☆anoutsideline外线
☆diallingtone电话的拨号音
☆travellers’’cheques旅行支票
☆tofix办理、解决
☆tobookacall预约电话
☆internationaloperator国际电话话务员
☆apersonalcall受话人直接通话的电话